The value of your order will depend on how your order was sent and which tracking service to use.
Orders up to £99.99
If your order has been shipped via Royal Mail you can use the Royal Mail Track and Trace service.
We would expect these orders to be delivered within 1-3 working days, however, please contact us if you have not received it after this time. Please make sure to check the tracking status via the Royal Mail Track and Trace service prior to speaking to a member of our team.
For International orders, please allow 45 days for delivery, if you have not received it after this time please contact us.
Orders £100 and over
For orders shipped via our tracked services, you can use the tracking link in your shipping email or the link below that applies to track your order.
In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (subject to product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately, claims for lost in transit orders after this time cannot be accepted.
See our Terms and Conditions of sale.