How do I change my order?
Unfortunately, in most circumstances, it's not possible to make changes to your order once it has been placed. If your order has already been dispatched from our warehouse, then you'll need to return the item following our Return Procedure. See Returning an Item for instructions on how to do so.
How do I cancel my order?
If you have placed a pre-order, it is possible to cancel your order before any payment has been taken. (Usually 7-10 days before release date).
For all other orders, we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 30 days for a refund or exchange. For more details, please see our 30-day return policy.
You also have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charge)s Regulations. Click here for more details on how to exercise this right of cancellation.
- Log in to your online account
- Select 'My Orders' under 'My Account'
- Locate the specific order you would like to cancel and click 'Order details'
- Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product).
If you ordered using guest checkout, please contact us for further assistance.