The below table shows the time frames in which an item can be returned depending on if it is unwanted or faulty. It also shows what we are obliged to provide depending on when the fault occurred.
|
|
Condition |
Unwanted* |
Manufacturer fault |
Fault within 30 days of purchase |
Fault after 30 days of purchase |
|
Consoles & VR |
Mint (New) |
30 days |
12 months |
Replacement or refund |
Repair or Replacement |
|
Pre-owned |
30 days |
12 months |
Replacement or refund |
Repair or Replacement |
|
|
Software
|
Mint (New) |
30 days |
3 months |
Replacement or refund |
Repair or Replacement |
|
Pre-owned |
30 days |
12 months |
Replacement or refund |
Repair or Replacement |
|
|
Accessories
|
Mint (New) |
30 days |
12 months |
Replacement or refund |
Repair or Replacement |
|
Pre-owned |
30 days |
12 months |
Replacement or refund |
Repair or Replacement |
|
|
Microsoft digital credit |
N/A |
30 days |
3 months |
Replacement or refund |
Replacement |
|
All other digital |
N/A |
Non-returnable |
3 months |
Replacement |
Replacement |
|
Gift card |
N/A |
Non-returnable |
Non-returnable |
Replacement |
Replacement |
*Any product (excluding gift vouchers/gift cards/digital downloads*) may be returned for refund or exchange within 30 days of the purchase date, providing that the seal remains unbroken.