Once your order has been placed we will send you an email of confirmation which will contain a printable Royal Mail tracked delivery label.
Simply print off and secure to your package, making sure it remains visible. If you haven’t received a confirmation email please contact our Customer Service Team.
We recommend all items sent into us are packaged securely to limit any damage to your goods while in transit. Games ideally need to be packaged in a jiffy bag or a cardboard box. Your order, in its entirety, will need to be placed inside one jiffy bag or box.
For any phones or tablets, we recommend you take extra care by using a box and include as much wrapping as needed to prevent your valuables moving around. Please take time to ensure the battery to the phone or tablet is contained, or connected to the electronic device to comply with Royal Mail guidelines, full details of which can be found here.
Please note that Royal Mail will not accept your box if it weighs more than 20 kilograms, or larger than 61cm x 46cm x 46cm. The contents of your box will be insured, with Royal Mail, up to the value of ?100, if your order holds a higher value we strongly recommend you purchase additional insurance at the Post Office. If you are unsure if your box is suitable we recommend separating your items into multiple orders.
Take your package to your nearest Post Office.