On occasion, we may revalue your phones or tablets once they have been processed through our quality control team.
For a full summary of why this may take place please read our terms and conditions here.
If you subsequently reject our revaluation, within 4 working days, we will send your phone or tablet back to you at our own cost.
If we have not had a response from you within this time we will take it as notification that you have accepted our offer and proceed accordingly.
Unfortunately rejected games we cannot hold onto or return and will be recycled at our own cost. Any phones or tablets we receive that are found to be network blocked we cannot pay for and will quarantine for a period of 30 days. please refer to our T’s & C’s.
For a concise list of reasons why your goods might fail quality control please read our terms and conditions here.