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Warranties & Aftercare

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Console Care

  • What happens if I’ve lost my Console Care paperwork?
  • What is Console Care?
  • How do I request a repair?
  • Can I renew when my Console Care plan ends?
  • Can I pay monthly for my Console Care plan?
  • Can I cancel my Console Care plan?
See all 7 articles

Accessory Care

  • Will the Accessory Care Plan protect me if I drop my product?
  • Why do I need an Accessory Care Plan when I have a manufacturer’s guarantee?
  • What is Accessory Care?
  • What information do I need to provide to claim on my Accessory Care plan?
  • What happens if I’ve lost my Accessory care paperwork?
  • What does an Accessory Care Plan protect my product against?
See all 12 articles

Tablet & Tech care

  • Will the Tablet/ PC Care Plan protect me if I drop my product?
  • Why do I need a Tablet/ PC Care Plan when I have a manufacturer’s guarantee?
  • What is a Tablet & PC Care plan?
  • What information do I need to provide when making a Tablet/ PC Care plan claim?
  • What happens if I’ve lost my Tablet/PC Care plan paperwork?
  • What does a Tablet/PC Care Plan protect my product against?
See all 15 articles

Disc Care

  • What is Disc care?
  • What if my disc can not be repaired?
  • How to Do I make a Disc Care claim?
  • Does Disc care only cover new games?
  • Can I cancel my Disc Care ?

Character Care

  • What is Character Care?
  • What if my character is out of stock?
  • Is Character Care transferable if I trade my game in?
  • Does Character care cover all range of characters?
  • Can I cancel my Character Care?

Reporting an issue / Fault

  • Reporting an issue with my product

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